Terms & conditions
Our business service terms and ClearDesk Academy training terms.
Last updated: 18 October 2026.
1. Who these terms apply to
These terms apply to your use of this website and, where a separate engagement letter does not say otherwise, to services provided by ClearDesk Business Services. Where an engagement letter exists and conflicts with these general terms, the engagement letter prevails. For the 25% website offer, the specific offer terms below govern the promotion; an engagement letter cannot silently remove the advertised discount or your statutory rights.
2. What we provide
ClearDesk Academy group and one-to-one practical training is governed by the Academy training terms, which take priority over inconsistent general service terms for training.
- Bookkeeping and monthly management of financial records
- Preparation of VAT, GST, corporate tax and income tax returns
- Payroll processing and related filings
- Accounts payable, accounts receivable and back-office administration
- E-invoicing readiness assessment, data mapping, master data remediation, integration support and ongoing monitoring
- Finance process automation
- Website design and development, social media support and practical AI integration advice, as agreed in writing
3. Services coordinated with appointed specialists
- Audit or assurance engagements are completed by an appropriately appointed audit firm.
- UAE electronic-invoice transmission and reporting are completed through the client's Ministry of Finance-accredited service provider.
- UAE Tax Agent representation is completed by a professional holding the relevant Federal Tax Authority registration.
- Specialist New Zealand tax representation is coordinated with an appropriately appointed professional where required.
- Personalised tax, legal or investment advice requires a separate written engagement with a suitably qualified adviser.
4. Your responsibilities
You are responsible for the completeness and accuracy of the records and information you give us. We prepare from what we are given. We will tell you where information appears missing or inconsistent, but we do not audit or independently verify it unless separately engaged to do so.
You remain responsible for your own filings, payments and statutory obligations, including meeting deadlines, unless we have expressly agreed in writing to attend to a particular filing.
5. Fees and payment
Fees are quoted in writing before work begins and are fixed for the scope quoted. Work outside that scope is quoted separately before it is done. Software subscriptions, government fees and third-party charges are not included in our fees unless expressly stated. Payment terms are set out in the engagement letter or on the invoice.
6. Confidentiality
We keep your information confidential and use it only to provide the agreed services, except where disclosure is required by law or professional obligation.
7. Limitation of liability
To the extent permitted by law, our total liability arising from an engagement is limited to the fees paid for the work giving rise to the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits rights that cannot be limited by law, including under the Consumer Guarantees Act 1993 where it applies.
8. Termination
Either party may end an engagement with reasonable written notice. On termination we will provide your records in a usable format, subject to fees for work already performed being settled.
9. Website content
Information on this website is general information only, is provided in good faith and may become out of date as rules change. It is not a substitute for advice on your own circumstances. We are not responsible for the content of external websites we link to.
10. Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction, unless a separate engagement letter provides otherwise.
11. Contact
info@cleardesk.co.nz · 020 4010 1914 · Kilcadden Drive, Auckland, New Zealand
Practical training: clear scope, fees and learner rights
Before enrolment or payment, we agree the training scope, dates and time zones, software access, total fees and cancellation arrangements in writing. An enquiry is not a paid booking. Training is independent education; no job, visa, professional membership or vendor certification is guaranteed.
25% off website design & development
Offer terms published: 1 October 2026. Ongoing offer; no fixed closing date.
Your website, supported by the same team.
Registered NZ businesses receive 25% off ClearDesk’s website design and development fees across all website packages when onboarding to another paid ClearDesk service package. Third-party and ongoing costs are excluded.
1. Who provides the offer and who qualifies
The offer is provided by Yasara Solutions Limited, trading as ClearDesk Business Services, Auckland, New Zealand (ClearDesk, we or us). It is for registered New Zealand businesses onboarding to another paid ClearDesk service package alongside a website project. A website-only purchase, free consultation or enquiry does not meet the onboarding condition.
Another service package may cover bookkeeping, payroll, tax preparation, back-office support, social media or AI and automation support. The package, its separate fees and its scope must be identified in your written proposal. The business receiving the website discount must be the business taking up that package.
The offer is not restricted to a particular website package tier. No business-registration age cutoff, minimum package spend or additional minimum contract term is imposed by this promotion. Any ordinary service-package term must be clearly disclosed and agreed before you accept.
2. How the 25% discount is calculated
The discount is 25% of ClearDesk’s genuine standard design and development fee for the same agreed website scope when purchased without this onboarding offer. Your quote will show that fee, the discount amount and the reduced website fee separately. We will not increase the comparison fee to create the discount.
The discount applies to ClearDesk’s design and development work included in the agreed website package, including any such work expressly included in a tailored package. It does not reduce the price of your other ClearDesk service package. All amounts, applicable GST and the total payable will be clear in the written quote; the discount is applied to eligible fees before GST is calculated.
3. Costs that are not discounted
The offer does not cover domain registration or renewal, hosting, email hosting, software subscriptions, paid themes or licences, payment-provider fees, stock assets, advertising spend or other third-party charges. It also excludes ongoing maintenance, ongoing marketing and separately commissioned services outside the website design and development scope.
These costs will be itemised or clearly identified before you commit, including who pays the provider and any recurring billing. We will not purchase a chargeable extra on your behalf without your approval. Complex features, custom applications and integrations are included only where your quote expressly includes them.
4. How to claim and accept
Mention the “25% website offer” when enquiring by our contact form, email or WhatsApp, or show us your printed coupon. A coupon code is not required. Before work begins, both parties must agree in writing to the website scope, the separate service package, the discount, any payment milestones and these offer terms.
Submitting an enquiry does not order a website, authorise work or commit you to pay. We will confirm whether we can deliver your requested scope and the proposed timing before acceptance. The offer is applied to the website project identified in that proposal; it is not a cash payment or an automatic credit against previously agreed or completed work. Other promotions may be combined only where we expressly confirm the combined benefit in writing.
5. Scope, revisions and delivery
Your written scope will set out the pages and features, content responsibilities, included revisions, mobile and desktop checks, launch arrangements, handover and any after-launch support. The discount does not reduce the agreed deliverables or standard of care.
You must supply accurate business information and materials you have permission to use, nominate an authorised approver, and provide the access and feedback needed for the work. We agree delivery dates around those dependencies. If information, approvals or third-party services cause a delay, we will explain the effect and agree a revised schedule; a delay does not automatically forfeit your discount.
Extra work or changes to the agreed scope require a written variation approved by both parties before additional charges are incurred. Any change to eligible design and development fees will be shown with the same 25% discount. Additional third-party and ongoing costs remain excluded.
6. Payment, ownership and handover
Any deposit, instalments and payment dates must be stated in the accepted quote. These promotion terms introduce no separate booking fee or fixed deposit requirement. The invoice will show the agreed discount.
You retain ownership of the materials you supply. Your agreement will identify ownership or usage rights for the finished website, editable files, third-party assets, domain and hosting accounts, and what access is handed over after payment. Third-party licences remain subject to their own terms, which will be identified where relevant. The offer does not require you to transfer ownership of an existing domain to ClearDesk.
7. Cancellation, refunds and the linked package
If you wish to cancel, contact us in writing as soon as possible. If the linked package is cancelled before it starts, and before any website work starts, we will pause the website project. You may cancel the unstarted project or choose a new written website-only quote. We will not automatically charge the undiscounted price.
If website work has started, any cancellation settlement must reflect work actually completed at the agreed discounted rates and reasonable, approved third-party costs that cannot be recovered. It will not exceed the accepted quote and approved variations, and we will provide an itemised account and refund any overpayment. A deposit is not automatically non-refundable.
Once the linked service package has started, later ending that package does not by itself trigger repayment of the website discount. Charges and notice for that package remain governed by its own agreed terms. If ClearDesk cancels or cannot provide the agreed work, we will account for completed work and refund payments for work not provided, without limiting any further remedy required by law.
8. Availability and future changes
This is an ongoing onboarding offer, not a countdown sale. ClearDesk may update or withdraw it for future enquiries by updating this page and its advertising. Changes do not retrospectively alter accepted quotes, completed work or accrued rights. A written quote already issued with this offer remains valid until its stated expiry, or for the period agreed in writing.
If a printed coupon or an earlier written offer differs from this page, send it to us before accepting a quote so we can record the terms that apply. We will not use later website changes to take away an entitlement already agreed with you.
9. Your rights and resolving concerns
Nothing in these offer terms excludes or restricts rights or remedies that cannot lawfully be excluded, including under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 where applicable. This offer does not automatically contract you out of statutory protections.
The specific offer terms take priority over inconsistent general website terms for matters concerning the promotion. Project-specific details must be expressly agreed in writing. New Zealand law applies, without removing any mandatory rights or any right to use an available court or tribunal.
If you have a concern, email info@cleardesk.co.nz with your business name, quote reference and the outcome you are seeking. We will review the matter and work with you to resolve it. This process does not prevent you from seeking independent advice or using available legal remedies.