Terms of service
The basis on which we work, and the limits of what we do.
Last updated: 2026.
1. Who these terms apply to
These terms apply to your use of this website and, where a separate engagement letter does not say otherwise, to services provided by ClearDesk Business Services. Where an engagement letter exists and conflicts with these terms, the engagement letter prevails.
2. What we provide
- Bookkeeping and monthly management of financial records
- Preparation of VAT, GST, corporate tax and income tax returns
- Payroll processing and related filings
- Accounts payable, accounts receivable and back-office administration
- E-invoicing readiness assessment, data mapping, master data remediation, integration support and ongoing monitoring
- Finance process automation
3. Services coordinated with appointed specialists
- Audit or assurance engagements are completed by an appropriately appointed audit firm.
- UAE electronic-invoice transmission and reporting are completed through the client's Ministry of Finance-accredited service provider.
- UAE Tax Agent representation is completed by a professional holding the relevant Federal Tax Authority registration.
- Specialist New Zealand tax representation is coordinated with an appropriately appointed professional where required.
- Personalised tax, legal or investment advice requires a separate written engagement with a suitably qualified adviser.
4. Your responsibilities
You are responsible for the completeness and accuracy of the records and information you give us. We prepare from what we are given. We will tell you where information appears missing or inconsistent, but we do not audit or independently verify it unless separately engaged to do so.
You remain responsible for your own filings, payments and statutory obligations, including meeting deadlines, unless we have expressly agreed in writing to attend to a particular filing.
5. Fees and payment
Fees are quoted in writing before work begins and are fixed for the scope quoted. Work outside that scope is quoted separately before it is done. Software subscriptions, government fees and third-party charges are not included in our fees unless expressly stated. Payment terms are set out in the engagement letter or on the invoice.
6. Confidentiality
We keep your information confidential and use it only to provide the agreed services, except where disclosure is required by law or professional obligation.
7. Limitation of liability
To the extent permitted by law, our total liability arising from an engagement is limited to the fees paid for the work giving rise to the claim. We are not liable for indirect or consequential loss. Nothing in these terms limits rights that cannot be limited by law, including under the Consumer Guarantees Act 1993 where it applies.
8. Termination
Either party may end an engagement with reasonable written notice. On termination we will provide your records in a usable format, subject to fees for work already performed being settled.
9. Website content
Information on this website is general information only, is provided in good faith and may become out of date as rules change. It is not a substitute for advice on your own circumstances. We are not responsible for the content of external websites we link to.
10. Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction, unless a separate engagement letter provides otherwise.
11. Contact
info@cleardesk.co.nz · 020 4010 1914 · Kilcadden Drive, Auckland, New Zealand